Frequently Asked Questions

Thanks to your help and collaboration throughout the years, we have collected the most common and frequent questions.

We appreciate your effort to send us your opinions, ideas, and complaints; we accept them and we’re doing our best to handle them in the most professional way.


In case you don’t find an answer in the following section, please do not hesitate to contact our customer care department:.

Phone: +40 377.101.455


Working hours: Monday-Friday: 9:00 - 17:00


How do I register to your site?

Click the “register” menu at the top-right side of our site. You will be transferred to the registration form. The form is designed to be easy to use; it takes no longer than 2-3 minutes to be completed.


I wasn’t satisfied with the product/service I have received in the SABON store; with whom should I speak?

For any problem related to the product, service or any other appeal, we will gladly receive your call or mail. You can call our customer care department or contact us by any of the contact methods presented in the “Contact Information” section.


I placed an order and it hasn’t arrived yet. How can I check the order status?

In order to track your order, you must be a registered user. If you are not, fill in the registration form before placing the order.

As soon as you are a registered customer, click the “Track your order” item. In that section you will be able to review your order and track the order status.


How do you assure secure online transactions with credit cards?

The billing process is made by a third part company, PayU, which uses the most efficient tools and technologies for data security.

If you would like to know more about the online billing method, further information is available at:


I couldn’t finalize an online payment with the credit card. What should I do?

For any problems related to the payment process, you may call our Customer Care. We will analyze the problem and will do our best to process the order as soon as possible.


What kind of payment methods do you accept?

If you choose to pay online with a credit card, we accept the following cards: Visa, MasterCard and American Express.


How can I renew my account as a SABON user?

If you are a registered customer and you forgot your username or password, access the “Sign In” page and click “Forgot Password”. You will be asked to fill in your email address. Shortly, you will receive an email with your username and a new password.


I would like to pack a part of my products as a present – how can I do so?

Our presents are customized and packed in the best packing materials. After picking your products, at the basket page, you can choose all or part of your products to be packed as a present. “Create Customize Gift” page contains detailed information.


I need an invoice for my order, how can I receive one?

When you finalize your order, at the finalize section, you must fill in a short form with your contact and delivery details. In that section you will also have a check box with the possibility to receive an invoice with a company name. The invoice will be sent to you, along with a payment receipt.

Do you make product deliveries outside Romania?

We only ship in Romania.


Can I cancel or change my order?

After placing an order, please call the Customer Care immediately to make changes or cancellations, as your order is processed within minutes. You have 30 days from the date of purchase to return products for a refund.

All returns must be accompanied by a valid invoice/receipt. The shipping cost is non-refundable. You might want to know more information regarding our shipping policy.


How much I will pay for transport my order?

Transport fees are different, depending on the order value. All orders below 230 lei are charged 15 lei, while orders over 230 lei are free of charge (on Romanian teritory).

You might want to know some more information regarding the shipping policy.


How long will it take to process my order?

Orders received before 02:00 PM are processed on the same business day

Orders received after 02:00 PM are processed on the next business day

Orders placed on Saturday & Sunday, and on legal holidays are processed on the next business day.

You might want to know some more information regarding the shipping policy.


Do you deliver the products via post service?

We deliver our products with Cargus - a fast courier service.
Unfortunately, we don’t deliver our products via any other transport method.


What should I do if I receive a wrong order?

For any mistake or problem regarding your order and the delivered products, please contact our customer care department or contact us by any of the contact methods presented in the contact information section.


I would like to order bigger quantities; will I receive a discount?

We use some constant discount factors, usually related to the order values. Additional information is available on the “Corporate Gifts” page.


I would like to return a product; what would be the process?

More details are available on the “Return and Exchange” page.

When was the Sabon Company founded?

Sabon was founded in Israel in 1997. The first location was on Shenkin St. in Tel Aviv. Much more information about SABON Company is available on our “About SABON” page.


How can I get corporate gifts?

Corporate gift giving is a constant need so we are always here to create beautiful gifts for everyone you might be giving them to. A team of specialists are available to any call in order to understand your needs and to customize your gifts.

Find out more information at or call 0758.111.007.

Where can I get a membership card?

The SABON members club are granted a “Royal Passport”. The card can be delivered to our stores in Romania.

Learn some more about our “Royal Passport” or contact us for further information.


Where can I find SABON stores?

You can find the SABON stores in Romania here “SABON Stores”