SABON PRIVACY POLICY
Last update: January 21st 2025
· What is personal data?
· What is the purpose of this Policy?
· What data is processed?
· Why do we process your data?
· How long do we keep your personal data?
· Will you receive commercial offers?
· Who is your data for?
· What protection for the data of minors?
· Do our Sabon stores use video surveillance?
· How do we keep your data safe?
· Where is your data processed?
· What are your rights?
· How to exercise your rights?
· How do we use cookies?
· How to stay informed of any modification of our Data Protection Policy?
· What is personal data?
Personal data is information that directly or indirectly identifies you. For example, your surname, first name, date of birth, postal or e-mail address, your customer number, your purchase history or the IP address of your computer etc.
A processing of personal data is any operation or set of operations performed on personal data. For example, the collection, recording, consultation, analysis of your personal data are processing of your data.
· What is the purpose of this Policy?
Our company Sabon Holdings registered at Bucharest, Sfinții Voievozi street no.65 floor 2 District 1, J40/7199/2005, CUI RO16222607, would like to remind you of its commitment to respect the trust you place in it and to apply the regulations in force in Romania and in the European Union regarding the protection of personal data (General Data Protection Regulation or "GDPR").
This Policy informs you about the conditions under which Sabon, in its capacity as data controller, collects and uses your data. It completes the information brought to your attention when you communicate your data to us by filling in a form. For example, when creating a customer account on our websites, when you are contacting us via the Contact Form or when you join our loyalty program.
This Policy applies to data collected in-store, by mail or by telephone when you contact our customer service, as well as when you use our website. These are rules relating to the personal data of all our customers and prospects, regardless of the channel in which this data is collected.
It is accessible to all and permanently on https://www.sabon.ro/ro/customer-care/politica-confidentialitate
We invite you to read it carefully and to refer to it regularly.
We have appointed a Data Protection Officer (DPO) whose mission is to ensure compliance with the applicable regulations and the rules described in this Policy.
· What data is processed?
We may process the following categories of personal data:
Data relating to your identity: e.g. title, surname, first name, address, date of birth...
Contact data: e.g. address, telephone number, e-mail address...
Financial data: e.g. information related to methods of payment...
Technical data: le.g. login data, browsing history, login and password...
Commercial data: e.g. customer number, purchase history, information relating to your customer account and your loyalty account, reviews about our products, customer segment, records of telephone conversations...
Well-being data, data relating to health: e.g. skin tendency, skin sensitivity, allergies or pregnancy, which you may be required to communicate to us as part of the care in Institute. In certain special cases, it may be data of a medical nature (in case of request from you and to meet our legal obligations related to cosmetovigilance)
This data depends on your interactions with our company: e.g. creation of a loyalty card, creation of a customer account on one of our systems, ordering online, subscription to the Newsletter, contacting customer service and your use of our services, websites.
The mandatory or optional nature of the communication of your data is indicated to you at the time of their collection. Failure to provide information that is marked as mandatory will prevent us from fulfilling your request. For example, your delivery address is required to deliver your order to you.
We point out that we do not store your credit card data used for the payment of your purchases on our site, this data being directly communicated in secure mode to our Payment Service Provider.
· Why do we process your data?
For each processing, we collect and use only the data that is relevant and necessary for the purpose pursued.
We process your data for the purposes of performing a contract with you in order to:
- Register and execute your orders
- Provide the services to which you subscribe
- Process your requests and complaints
- Ensure after-sales service
- Recover the unpaid
We also use your data for other purposes that allow us to pursue our legitimate interests, ensuring that we always respect your rights and interests, and where necessary, on the basis of your express consent:
- Manage and improve the customer relationship and the quality of customer service
- Improve your experience when using our websites and mobile applications
- Implement commercial prospecting operations
- Suggest you offers adapted to your preferences by the means of profiling and segmentation methods (methods to understand your preferences better in order to offer you offers of services and personalized products)
- Implement games and advertising contests
- Perform statistical analyses
- Conduct satisfaction surveys
- Ensure the management and publication of customer reviews on our products
- Preventing abuse and fraud and managing litigation
- Perform new services or changes on our sites and applications
- Performing our financial, accounting and archiving activities
- Ensuring the physical and systems security measures.
Your data may also be used to allow us to comply with our legal or regulatory obligations .
Following our cosmetic health protection process, we may collect personal data about your health by contacting our customer service to report a problem with one of our products. In such a case, we must justify the collection of personal health data on the basis of one of the derogations in Article 9 GDPR in order to process sensitive data. In the case of fulfilling the obligation of health protection associated with cosmetic products, we process such data for reasons of public interest in the field of public health, in particular to ensure high standards of quality and safety of our products.
· How long do we keep your personal data?
We take care to retain your personal data only as long as necessary to achieve each of the purposes set out in this Policy.
We apply retention periods adapted to each purpose, for example:
For customers in distance selling, we keep their data 4 years from their last order made on the site, by mail or by phone.
For in-store customers, we keep their data for 4 years from their last purchase.
Regarding people who do not have a customer account, we keep their data for 2 years from their last interaction with our Brand (for example a click in our Newsletter, a participation in a contest).
We are required to retain accounting information relating to your purchases for a period of 5 years in order to fulfill our legal obligations.
· Will you receive commercial offers?
In compliance with the choices you have made, we may use your contact details to send you commercial offers, in particular by post, telephone, e-mail or SMS.
Offers by e-mail or SMS:
Subject to your consent, you may receive offers by e-mail or SMS for our products and services, as well as offers for products and services from partner companies. You can withdraw your consent at any time with future effect. In the event that you have communicated your data to us on the occasion of an order and unless you object, we may send you offers for our products and services.
You remain free to object at any time to receive these offers.
- For our offers by email: by clicking on the unsubscribe link in each email, or by visiting your customer account from our Website, or by contacting our customer service.
- For our offers by SMS: by contacting our customer service.
- Non-advertising messages: We may contact you by e-mail or SMS to provide you with a better service or to fulfil our legal obligations. These are not commercial offers and these messages do not include an unsubscribe link. For example, sending your loyalty reward or reminding you of the time left to use it.
Offers by telephone:
We may send you offers or contact you by telephone to suggest our products and services.
If you no longer wish to receive these offers, simply inform customer service.
· Who is your data for?
The recipients of personal data are part of the authorized staff belonging to Sabon Holdings, entities of the Groupe Rocher of which it is a part, as well as service providers or other third-party data processors.
The data may also be transmitted to the competent public authorities, at their request, or in order to comply with other legal obligations.
· What about protection for the data of minors?
It may happen that minors wish to provide us with their contact details to subscribe to our Newsletter, create a customer account or become a member of our loyalty program.
For those of them who are minor, we ask them to verify that they have the authorization of their parents (or legal guardians) before providing us with any personal information. In store, we also ensure this authorization (for example, presence of the parent at the creation of the loyalty card).
For people who we know are minor, we will not send them news and offers from our Brand.
· Do our Sabon stores use video surveillance?
It is possible that some stores under the Sabon banner have installed cameras to protect you, and also, prevent and fight against theft of goods. For these purposes, you can be filmed and your image can be stored for 30 days.
Please contact the relevant store directly if you have any requests regarding video surveillance.
· How do we ensure the security of your data?
We take all necessary measures to ensure the security and confidentiality of your data in order to prevent its loss, accidental destruction, misuse and unauthorized access. The security of your data is ensured by anonymization measures, encryption, protection of our information systems, data backup... etc.
· Where is your data stored?
We have chosen to support data hosting providers who are committed to storing data on the territory of the European Union.
In the event that, by exception, a service provider is required to transfer data outside the territory of the European Union, we ensure that the processing implemented complies with a level of protection of personal data corresponding to that required by the Regulation (GDPR), supplemented by the internal rules of Sabon.
· What are your rights?
In accordance with the applicable regulations, you have different rights that you can exercise at any time.
You have a right of access, a right of rectification, a right to erasure of data concerning you, as well as the right to request the portability of the data you have provided to us.
You have the right to object for legitimate reasons to the processing carried out concerning your data, or to request the limitation of such processing.
You also have the right to object at any time and without reason to the processing of your data for advertising purposes, as well as to profiling when it is carried out for the same purpose.
You have the right to issue directives relating to the fate of your data after your death.
· How to exercise your rights?
To exercise any of your rights, simply send an email at suport@sabon.ro
You can also write to us by contacting our Customer Service by post at the following address: SABON ROMANIA SRL- Customer Service at Bucharest, Sfinții Voievozi street no.65 floor 2 District 1.
Indicate your name, first name, postal address or e-mail address associated with your account and if possible, customer or loyalty card number. In case of doubt about your identity, we may ask you for additional information or proof of identity (double-sided copy, allowing us to verify the identity of the author of the request).
We will respond to your request within one month of receiving your complete request. We reserve the right not to act on manifestly unfounded or excessive requests.
We have appointed a Data Protection Officer (DPO) whose mission is to ensure compliance with the applicable regulations and the rules described in this Policy.
If you have any questions or comments about the processing of your personal data, you can also contact the Data Protection Officer’s office at the following email address: suport@sabon.ro
We are committed to making every effort to respect your rights with regard to your personal data. If, however, you consider that these rights have not been respected, you have the possibility to lodge a complaint with the Romanian Authority for Supervision of the Personal Data Protection whose mission is to ensure compliance with the Regulations applicable to personal data.
Information about cookies
SABON COOKIE POLICY
Last updated: January 21st 2025
How do we use cookies?
This present Cookie Policy describes the management of cookies and other tracking devices which could lead to a processing activity when you browse our website.
It allows you to know more about the origins and use of the browsing information processed by Sabon Romania and its partners when you access to the website https://www.sabon.ro/ro/.
1. What is a cookie?
A cookie is a small file deposited and read during your consultation on our Site. A cookie can also be used when reading an email, installing or using a mobile application via your computer, smartphone, tablet, etc.
There are several types of cookies:
- Strictly necessary cookies:
Also called Functionality Cookies, as their name suggests, are vital to the proper functioning of the website. They enable us to remember your selections between pages, meaning we can pass that information on without you ever having to re-enter it. We may use cookies to make sure our website performs as it needs to, and to make sure the correct results are being delivered in accordance with your selections. We may also use cookies to heighten your experience by recognizing whether you are a first-time visitor and remembering your preferences and previous searches.
These cookies are always used. They are necessary for the operation of the website and cannot be deactivated in our systems.
- Performance cookies:
These cookies enable us to determine the number of visits and sources of traffic, in order to measure and improve the performance of our website (most visited pages, number of visitors, etc.) If you do not allow these cookies we will not know when you have visited our website, and will not be able to monitor its performance.
- Personalized advertising cookies:
We may use cookies to monitor and understand more about how our websites and services are used and accessed, which in turn lets us optimize the user experience and build a website that suits the needs of our users and drive the direction of our business. These cookies may be placed on our website by our advertising partners in order to profile your interests and offer you relevant advertising on other websites.
These cookies do not store directly personal information, but are based on uniquely identifying your browser and internet device.
You can opt-out of third-party advertising networks using your information for interest-based advertising by using the cookie banner displayed on this website and its button “refuse all”. Please note these opt-out mechanisms may use a cookie on your device, and if you clear the cookies from your browser it may ‘forget’ the opt-out.
2. Why do we use cookies?
Depending on your choices, the purpose of cookies is to:
- Determine in real time the most relevant advertisements based on your navigation on our Website;
- Offer content that match your interests;
- Analyze the traffic and performance of the website (statistics, storage of your device, implementation of security measures);
- Offer services related to social networks.
3. How to set your cookie choices?
Your choices of cookies can be made by category. Only strictly necessary cookies are always deposited for the proper functioning of the Site.
You have several choices:
- Accept all cookies: all categories of cookies are used
- Refuse all cookies except those strictly necessary
- Setting cookies by accepting or not accepting the desired categories
After 6 months, we will ask you to formulate your choices again.
You can find at any time the details of each cookie in the section "details of partners and cookies" by clicking on Setări cookie-uri.
You can also configure your choices directly from your browser settings.
4. How long are cookies stored?
Each cookie has its own lifespan, up to a maximum of 13 months.
You can find at any time the retention periods of each cookie in the section "details of partners and cookies" by clicking on the "Cookie settings" button above.
5. What are the third-party cookies on our website?
When cookies are emitted and used by partners, they are subject to their Privacy Policy. We invite you to consult these policies directly on their website.
Some features of our website come from our partners. They allow you to share content and your preferences with these partners. They also make it possible to provide you with advertising that matches your interests.
6. Do we use cookies on other websites?
Our advertisements on other websites and applications may contain cookies that allow us to:
- Calculate the amount of money due to our partners
- Establish statistics on the display and clicks on this content
- Adapt the presentation of the site sabon.ro if you click on our advertisement.
Cookie Settings
