Royal Passport Regulations
Valid as of 2024, 19th of April
Art. 1 - The organizer
S.C. Sabon Holdings S.R.L. (hereinafter referred to as "Sabon"), headquartered in Bucharest, Sfintii Voievozi Street, number 65, Jupiter House building, 2nd floor, sector 1, serial number in the Trade Register J40 / 7199/2005, fiscal registration code RO 16222607, legally represented by Cristina Ivasuc - General Manager.
Art. 2 - Duration and location
The Royal Passport card (called RP) is issued by S.C. SABON HOLDINGS SRL (Sabon) under the terms of this regulation and is the instrument for identifying enrollment in the loyalty program organized by it.
Any individual who is domiciled in Romania and is 18 years of age can take possession of the SABON loyalty card.
The SABON loyalty card can be obtained in SABON stores, by filling in the registration form. In order to be in possession of the card, it is necessary to completely fill in and sign the registration form by the holder.
Incomplete forms or with illegible or erroneous data will be invalidated. The applicant takes possession of the card immediately after paying the fee of 20 RON, representing the equivalent value of the card, and after completing the special form.
Obtaining the card is not conditional on the purchase of one or more products from SABON stores. Each applicant is entitled to one card.
From the moment the form is signed, the applicant can immediately benefit from the 10% discount offered by this program. In addition to the 10% discount, the SABON "Royal Passport" card will allow access to promotions dedicated exclusively to cardholders. The 10% discount also does not apply to the purchase of a Gift Card.
Art. 3 - The official Regulation of the Campaign
3.1. The official Regulation of the Campaign, in its updated version, are available to any applicant, free of charge and permanently in electronic format, on the Sabon website (https://www.sabon.ro/ro/despre-sabon/royal-passport -regulations).
3.2. According to the free decision of the Organizer, the program may be publicized for the purpose of informing the public, including through advertising materials and / or for information purposes. The information which such materials may contain shall be interpreted in accordance with the provisions of this Regulation.
3.3 Benefits of the Royal Passport Card:
- Granting a 10% discount on all products in the store or online
- You benefit from the "Product of the Month", at a special price with 25% discount
- For your birthday you receive a voucher worth 40 lei
- On Royal Passport Day you buy with -40% discount
- You have access to the new collections before the official launch
- You have a special invitation to anniversaries and brand events.
- Points awarded when returning containers collected through the Sabon Recycle Club program, respectively 1 container = 1 point = 1 leu. The customer can convert the points into a voucher at any time from his account, and the voucher can be used for any purchase in SABON stores in Romania and online at sabon.ro, within 24 hours from the date it was generated.
Art. 4 - The right to participate at the program
4.1 Individuals or legal entities (“Participants”) with domicile or residence, respectively headquarters in Romania or who, in the case of distance purchases, may indicate a delivery address in Romania may purchase the RP card.
4.2 The program organizer reserves the right to cancel at its discretion the participation of any person who does not comply with the Regulation, who is suspected of fraud, who acts unethically or disruptively or who is determined to act with intent to disturb, abuse, threaten or harass any person, without having to prove it.
4.3 When making purchases in SABON stores, the cardholder must present it to the cashier in order to benefit from the facilities offered. Reading the barcode and recognizing the customer code allows you to automatically grant a 10% discount or other benefits to loyal customers.
4.4 The cardholder who, at the time of making a purchase, does not have the card on him cannot benefit from the mentioned advantages.
4.5 The damage to the card can be reported to any SABON store, requesting its replacement. A new card issuance fee is paid for loss or theft. Falsification of this card is punishable under applicable law.
4.6 As the issuer, S.C. SABON HOLDINGS S.R.L reserves the right to suspend the program at any time and, implicitly, the validity of the SABON "Royal Passport" card. This can only be done after at least 15 working days’ notice, which will be made public in a visible place, accessible to all customers and in all its locations.
Art. 5 - Delivery and return conditions
The delivery and return of the products purchased through the loyalty program will be made respecting the terms and conditions valid in the Sabon store network published on the merchant’s website www.sabon.ro.
Art.6 - Limitation of liability
6.1. The organizer is entitled to take all necessary measures in case of attempted fraud, abuse or any other attempt to the system that could damage the image of this campaign.
6.2 The organizer is exonerated from liability in case of force majeure or fortuitous event, according to the provisions of art. 1351 Civil Code.
6.3 For the purposes of this Regulation, force majeure means any event which cannot be controlled, remedied or predicted by the Organizer and the occurrence of which makes the latter unable to fulfill his obligations under this Regulation. These events include, but are not limited to: wars, fires, floods, strikes and blockades, earthquakes, other disasters of any kind, as well as any regulations that may prohibit or amend the terms of the Regulation. If, for any reason, this program cannot be carried out as planned due to causes beyond the control of the Organizer, fraud, technical problems, or any other cause which, in the opinion of the Organizer, corrupts or affects the administration, security, fairness, integrity or conduct corresponding to the program, the Organizer reserves the right to cancel, terminate, modify or suspend the program. If the program ceases due to force majeure, fraud or technical difficulties, this situation will be made public in accordance with the provisions of this regulation.
Art.7 Processing of Personal Data
7.1 S.C. Sabon Holdings S.R.L. headquartered in Bucharest, Sfintii Voievozi Street, number 65, Jupiter House building, 2nd floor, sector 1, serial number in the Trade Register J40 / 7199/2005, fiscal registration code RO 16222607 will process as controller the personal data that you choose to fill out on the card issuance form to sign up for the loyalty program.
7.2 The data is processed with the purpose for S.C. Sabon Holdings S.R.L. to offer the right to receive points for discounts and special offers based on your shopping history.
7.3 Each time you use your Royal Passport card, the purchases you make are recorded.
7.4 Based on your shopping history, S.C. Sabon Holdings S.R.L. can profile you in order to carry out the contract and to achieve the marketing objectives, respectively the realization for you of offers that match your personal preferences based on previous purchases (profiles).
7.5 You may object to the creation of profiles, in which case you will no longer be able to enjoy personalized offers according to your purchases.
7.6 You may object to the offers received electronically by simply accessing the page provided by S.C. Sabon Holdings S.R.L. or in writing by mail to the address of the Sabon Customer Service in Bucharest, 65 Sfinții Voievozi Street, 2nd floor, Sector 1 or by e-mail or by expressly requesting in writing to the e-mail address suport@sabon.ro or by phone at no. 0377.101.455.
7.7 If you notify us that you no longer agree to the processing of your data for participation in the loyalty program, you will be excluded from the program, respecting and honoring the rights already earned. In the future, however, you will no longer benefit from promotional and / or personalized offers.
7.8 The processing of your personal data is carried out in accordance with EU Regulation 2016/679 (General Data Protection Regulation or "GDPR") to participate in the program (offer accepted by you by requesting the card and accepting these terms by signing the issuance form card). Thus the basis of processing is the execution of a contract.
7.8 The processing of your personal data is carried out in accordance with EU Regulation 2016/679 (General Data Protection Regulation or "GDPR") to participate in the program (offer accepted by you by requesting the card and accepting these terms by signing the issuance form card). Thus, the basis of the processing is the execution of a contract to which you agree to be a party, following for commercial purposes the realization of profiling, marketing, satisfaction questionnaires.
7.9 The data is processed until the date on which you withdraw your agreement to be part of the program (contracting), giving up the program.
7.10 We may disclose your data strictly to Rocher Group companies or affiliates who provide us with services or to other trusted providers who also comply with the appropriate levels of protection, located within the European Union or other jurisdictions outside it. In this regard, we may disclose data to our service providers for printing / sending offers, deliveries, shipping commercial offers, archiving, invoicing, order processing, invoice processing, marketing, legal services, accounting, advertising, consulting and other similar services. Our providers have an obligation to maintain the confidentiality and security of your data.
7.11 If you choose to take advantage of offers from our partners, S.C. Sabon Holdings S.R.L. can send the data for this purpose to partners who want to promote their own products and send offers to you.
7.12 As a natural person - whose personal data we process - you have the following rights depending on the particular situation in which you find yourself:
The right to be informed about data processing (this being one of the purposes of this document);
The right to have access to data, ie the right to obtain from the operator, upon request a confirmation whether or not to process, personal data, data that are processed and information about processing;
The right to request the rectification of inaccurate personal data or the completion of incomplete data;
The right to obtain from us the deletion of personal data concerning you;
The right to object to the processing of your personal data. The exercise of this right does not affect previous processing;
The right to withdraw your consent at any time regarding the processing of personal data when the processing of personal data is carried out on the basis of consent. Withdrawal of consent is without prejudice to previous processing;
The right to file a complaint to the personal data protection authority, respectively the National Authority for the Supervision of Personal Data Processing (ANSDCP) from Bucharest G-ral Blvd. Gheorghe Magheru no. 28-30, District 1, postal code 010336 or on its website www.dataprotection.ro.
7.13 You also have the right to data portability, ie to receive personal data provided, structured, in a format that can be read automatically, including the possibility of the data being transferred to another operator. You can exercise any of the above rights free of charge by sending a written request by mail to the Sabon Customer Service in Bucharest, 65 Sfinții Voievozi Street, 2nd floor, Sector 1 or by e-mail or by expressly requesting in writing to the e-mail address -mail suport@sabon.ro or by phone at no. 0377.101.455
7.14 Upon receipt of the request, we have the right to contact you to verify that you have made the request (identity verification). Also for the purpose of executing the contract, respectively the improvement of the relations with the clients within the S.C. Sabon Holdings S.R.L., the operator may send satisfaction questionnaires to customers who have made purchases from the store. They will respond if they wish. The questionnaires will no longer be sent if you object by e-mail to suport@sabon.ro.
Art. 8. Final Provisions
8.1. By purchasing a product participating in the Campaign, the participants agree to comply with and comply with all the provisions, terms and conditions of this Regulation.
8.2. S.C. Sabon Holdings S.R.L. reserves the right to amend these Regulations by additional act whenever necessary, with the publication of the updated Regulations on the official website of the Organizer, respectively www.sabon.ro, and making it available to customers in stores.
8.3. Any complaint related to the conduct of the Campaign will be addressed in writing to the Organizer at the registered office address specified in this Regulation, within 14 (fourteen) working days from the date of completion of the Campaign which is the subject of this Regulation.
8.4. Any disputes between the Organizer and the participants in the Campaign will be settled amicably or, if this is not possible, by the competent courts.
8.5. S.C. Sabon Holdings S.R.L reserves the right to amend the Royal Passport Regulations for the duration of the program, without prior notice to the members of the program and without their consent, provided that the changes made do not relate to the personal data of loyal customers.
8.6 By participating in this program, members agree to accept and agree to abide by the terms and conditions of these "Royal Passport" Regulations.
This Regulation shall enter into force on the date of its signature today, 13 June 2022.
S.C Sabon Holdings S.R.L.
By Cristina Ivasuc
