Thanks to your help and collaboration throughout the years, we have collected the most common and frequent questions.
We appreciate your effort to send us your opinions, ideas, and complaints; we accept them and we’re doing our best to handle them in the most professional way.
In case you don’t find an answer in the following section, please do not hesitate to contact our customer care department:.
Working hours: Monday-Friday: 9:00 - 17:00
How do I register to your site?
Click the “register” menu at the top-right side of our site. You will be transferred to the registration form. The form is designed to be easy to use; it takes no longer than 2-3 minutes to be completed.
I wasn’t satisfied with the product/service I have received in the SABON store; with whom should I speak?
For any problem related to the product, service or any other appeal, we will gladly receive your call or mail. You can call our customer care department or contact us by any of the contact methods presented in the “Contact Information” section.
I placed an order and it hasn’t arrived yet. How can I check the order status?
In order to track your order, you must be a registered user. If you are not, fill in the registration form before placing the order.
As soon as you are a registered customer, click the “Track your order” item. In that section you will be able to review your order and track the order status.
How do you assure secure online transactions with credit cards?
The billing process is made by a third part company, PayU, which uses the most efficient tools and technologies for data security.
If you would like to know more about the online billing method, further information is available at: http://www.payu.ro
I couldn’t finalize an online payment with the credit card. What should I do?
For any problems related to the payment process, you may call our Customer Care. We will analyze the problem and will do our best to process the order as soon as possible.
What kind of payment methods do you accept?
If you choose to pay online with a credit card, we accept the following cards: Visa, MasterCard and American Express.
How can I renew my account as a SABON user?
If you are a registered customer and you forgot your username or password, access the “Sign In” page and click “Forgot Password”. You will be asked to fill in your email address. Shortly, you will receive an email with your username and a new password.
I would like to pack a part of my products as a present – how can I do so?
Our presents are customized and packed in the best packing materials. After picking your products, at the basket page, you can choose all or part of your products to be packed as a present. “Create Customize Gift” page contains detailed information.
I need an invoice for my order, how can I receive one?
When you finalize your order, at the finalize section, you must fill in a short form with your contact and delivery details. In that section you will also have a check box with the possibility to receive an invoice with a company name. The invoice will be sent to you, along with a payment receipt.